Transformative Place Online Counselling Service
Welcome! My name is Ketura Bram.
If you’re ready to address or overcome:
- Trauma
- Grief & loss
- Major life transitions
- Addiction
- Mental Health concerns
Or you want to improve your resiliency & self-esteem
Transformative Place Counselling Service is the place for you!
I specialise in working with individuals diagnosed with borderline personality disorder to work on emotional regulation and processing trauma, but you do not have to have BPD to benefit from the services I offer.
I encourage you to work on exploring emotions, how you hold these and memories in your body. Gaining awareness of your nervous system’s language, to allow you to unlock and be present with discomfort and unfamiliar thoughts, emotions and memories, to tolerate and manage distress, regulate and integrate past experiences/traumas into the present, so yo can be free to fully experience living the life you envision.
Our Facebook Page
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This Counselling Service specialises in:
- Trauma counselling
- Grief & Loss counselling
- Addiction counselling
- Psychological Distress counselling
- Mental Health counselling
- Wellbeing & Empowerment counselling
Please contact for a free no-obligation phone call to discuss if this service is right for you.
About Me
Ketura Bram
BCouns & BPsychSc
M.A.C.A (Member of the Australian Counselling Association) Level 2
Professional Counsellor
Qualification
Bachelor of Psychological Science
Swinburne University of Technology - 2022
Bachelor Degree of Counselling ACAP - 2020
Specialised
I specialise in working with individuals diagnosed with borderline personality disorder to work on emotional regulation and processing trauma, but you do not have to have BPD to benefit from the services I offer. Remission and recovery with periods of reinforcement & maintenance of new beliefs and behaviours are possible.
What I offer
I offer a respectful and non-judgemental space for clients to develop self-awareness, explore and process life experiences, develop resilience and connect with one’s values to foster healthy self-esteem and growth.
Pricing
Sessions
$100 AUD per session (full cost)
$60.00 AUD per session (concession)
$100 for report writing or letters (per request)
Sessions run for 1 hour.
If you are struggling financially, please email me and I will discuss options.
Let us know if you have a valid concession card so we can process your claim before you pay.
Payment
Payment is required prior to appointments.
When paying please put your surname as reference.
Transfer to Bank Account: Transformative Place Counselling Service BSB 083-004 AC 231623790
Pay with PayPal
Technical Difficulties?
In the event of technical problems, please phone +61 418 961 475 to discuss options.
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What is Online Counselling?
Online counselling involves meeting with a counsellor over the internet, using Zoom to create a safe, private and encrypted therapy space. Besides being the answer to supporting people during the Covid pandemic in 2020, online counselling also allows clients access to the service in their own homes, at work or worldwide excluding USA and Canada.
To participate in online counselling, please provide the following:
- Completed client confidentiality contract.
- Provide a copy of your concession card if applicable.
- Fill out the client background forms located in the resources section, but also emailed out upon agreeing to utilise Transformative Place Counselling Service.
- An email account (required for the Zoom link to be sent and accessed)
- A quiet and private space for 1 hour.
- Computer or mobile device with stable internet and a webcam.
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Do I require a referral?
No, a referral is not required to access the service. If you wish to enquire about counselling please contact Ketura Bram for a free no obligation conversation about how Transformative Place Counselling Service may benefit you.
You can email counsellortpcs@gmail.com or telephone 0418961475 or use the contact us link on this webpage.
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Do you provide rebates for Medicare or Private Health Cover?
- Individuals with self fund managed NDIS now accepted.
- Rebates may be available for members of Doctors Health Fund, Grand United Health Fund and Bupa.
Transformative Place Counselling Service is a private practice. Prices are $100 (full fee) and $60 (concession*), with payment required before sessions. Payment options are PayPal, BPay or direct deposit.
*Please make sure to scan in a current concession card with client confidentiality contract, also if you are in need of support but are experiencing financial hardship, please contact me and we can discuss payment options.
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What payment options do you provide?
Payment options are PayPal, BPay or direct deposit. Payment is required before sessions. Further sessions may be suspended if the cancellation fee is not paid on invoice.
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How many sessions will I need?
The number of sessions an individual requires is unique and personal. Ten sessions is the standard baseline, but each plan is tailored to your requirements and you are welcome to cancel at any time. Progress will be reviewed around the 6th to 8th session. Sessions can be booked weekly, fortnightly or monthly.
Some people may only require 4 or 5 sessions, some more. This is not a reflection of bad counselling or you not making progress. The process of healing and working through issues is intensely personal: it takes whatever it takes.
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What if I need to cancel or change an appointment?
To cancel an appointment, please provide 24 hours notice. Note there is a $50 cancellation fee if you do not provide this notice. Further sessions may be suspended if the cancellation fee is not paid on invoice.
You are able to change or rebook an appointment, if required.
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Can I ask advice via text or email?
Transformative Place Counselling does not provide text or email counselling.
If you need urgent assistance please call 000 or contact any of the crisis support services listed on the website.
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Confidentiality
There will be some instances where a counsellor is required to break confidentiality. These circumstances are set out in the client confidentiality contract, so please make sure you read and understand these conditions before signing. If you have any questions, you are welcome to discuss these in session or send Ketura Bram an email.
All parties are not allowed to record the Zoom sessions and this function will be disabled during your sessions.
Booking
Contact
Location:
Online service. Worldwide, excluding America and Canada.
Email:
Call:
Operation Hours (AEST time)
Mon: 09:00 - 20:00
Tue: 09:00 - 20:00
Wed: 09:00 - 20:00
Thu: 09:00 - 20:00
Fri: 09:00 - 20:00
Sat: N/A
Sun: N/A
If you require immediate assistance please call your Country's emergency number or Australian residents can use the crisis service links at the bottom of page.
Social Media Policy
Transformative Place Online Counselling Service
Social Media Policy
This document outlines my service’s policies related to the use of social media. Please make yourself familiar with it in relation to how I conduct myself on the internet as a professional counsellor and how you can expect me to interact with you online.
If you have any questions about the contents of this document, I encourage you to bring them up when we talk on the phone or through message services or in session. As new technology develops and the internet changes, there may be times when this document needs to be updated. Updated versions of this policy will be added to my website and communicated to current clients only.
Friending/ Following/ Adding as a Contact
I maintain an online presence on several social media sites. I use my full name (Ketura Bram) or the business name (Transformative Place Counselling Service) on these sites so it is clear this is me representing myself and my business. I do not want you to see a pseudonym and think you are following someone else.
I do not accept friend requests from past or current clients on any social networking site. I believe adding clients as friends on these sites can compromise your confidentiality and our respective privacy. It also can blur the boundaries of our therapeutic relationship and make it feel like a friendship or an unequal transactional relationship. If you have questions about this, please feel free to contact me via phone or email and we can discuss any concerns or questions. Sharing or simply following my Facebook page for your own journey or referral for others is acceptable, as it does not impact the therapeutic relationship.
The one exception is where friends status or an association has already occurred prior to commencement of therapy. Sometimes some minor level of dual relationship is unavoidable. This duality is acknowledged by counselling associations in Australia. If we are friends or acquaintances on social media or in life prior to or it comes known during the counselling relationship, the dual relationship will be discussed and if agreed a dual relationship agreement would be put in place. I also abide by the Australian Counselling Association Codes of Ethics which state a counsellor cannot be in a personal relationship with a previous client for at least 2 years post counselling.
In some rare circumstances, I have had people in my wider circle who previously followed me on social media reach out seeking counselling services. If we agree that the counselling does not constitute a problematic conflict of interest, I will suggest that we unfollow one another on social media or that in public confidentiality of the therapeutic relationship is respected, to avoid problems outlined as above. I will do this to preserve the integrity of our working relationship. I will not ever knowingly follow you on social media, although it’s possible that if you use a pseudonym, I may accidently follow you. If this happens, you are welcome to let me know. My reasons for not following current or former clients on social media are described above.
In addition, viewing your online activities without your explicit consent and without a specific clinical purpose could have potential negative effects on your treatment. I might learn things about you that you have chosen not to discuss in therapy. It is your right to choose what to share in our work. But if I see these things outside of our sessions, then I will have to figure out how to tell you I have become aware of these things. If there are things from your online life that you do want to share with me, I encourage you to bring them to your session or show them to me on your devices. Please don’t forward me emails or screen shots that involve other people as anything you send me does become part of your legal record.
Please do not use text messaging or messaging on social networking sites to contact me, except for referral inquiries, as these are not secure and I may not read these messages in a timely fashion. Do not use wall postings, @replies, or other means of engaging with me in public online if we already have an established client/therapist relationship. Engaging with me this way could compromise your confidentiality. It may also create the possibility that these exchanges become a part of your legal medical record and will need to be documented and retained.
Interacting
Please do not use messaging on social media sites to contact me unless I offer appointment bookings through these sites. These sites are not secure and I may not read these messages in a timely fashion. Do not use wall postings, @replies or other means of engaging with me in public online if we have an already established client/therapist relationship. Engaging with me this way could compromise your confidentiality. It may also create the possibility that these exchanges become a part of your legal medical record and will need to be documented.
If you need to contact me to discuss appointments or to book/reschedule/cancel, the best way to do so is by phone or email at counsellortpcs@gmail.com OR via the booking button on this website.
If I post or add a blog on my Facebook page in which moderated comments are allowed. Please don’t comment as it creates another public forum in which we may be interacting. I would much prefer that if you read something and you have a reaction to it, that we talk about it together rather than having a public exchange in the comments section.
Use of Seach Engines
It is NOT a regular part of my practice to search for clients on social media or using search engines. Extremely rare exceptions may be made during times of crisis. If I have a reason to suspect that you are in danger and you have not been in touch with me via our usual means (attending appointments, phone, SMS or email) there might be instances in which using a search engine to check on your recent status updates becomes necessary as part of ensuring your welfare. These are unusual situations and if I ever resort to such means, I will document it in your file and I will discuss it with you when we next meet.
Again, the reason I don’t do this is because I see it as a potential breach of your privacy and the trust between us. I believe that viewing your online activities and postings can alter my impressions of you and change the relationship we are mutually developing in our sessions, as described in the section on Friending/Following. It can also create confusion in regard to whether I’m looking at your online activity as part of your treatment (for assessment of safety) or to satisfy my personal curiosity.
If you do have online activity that you want me to know about, please talk to me about it during our work together, when we are in a session.
Discovering/Viewing My Online Activity
At times I may be actively blogging/posting to my Facebook business page, linked to my website. I also have a LinkedIn account and a Google My Business account. I have no expectation that clients will want to follow my writings or social media postings. However, if you use an easily recognisable name online and I happen to notice that you’ve followed me. We may briefly discuss it and its potential impact on the therapeutic relationship.
You may also run across my information in other settings. You may see online ads that I post, discover that we have common friends or contacts on social media. You may see me quoted or published in media or see contributions to writings or research. You may discover my podcasts or videos. Or you may find online reviews of my counselling practice.
Whether you find this information accidentally or intentionally, what is most important to me is that you feel safe and comfortable bringing it up if it has an impact on you and your feelings about our work together. I want to make it clear that it is very normal for people to be curious about their counsellor and some people feel shame or embarrassment about bringing these things up. But I hope to create a relationship in which you are warmly welcomed to bring up anything that impacts our therapeutic relationship.
Business Review Sites
You may find my counselling practice on sites such as Google My Business, Halaxy, Yelp, local or other places which list businesses. Some of these sites include forums in which users rate their providers and add reviews. Many of these sites comb search engines for business listings and automatically add listings regardless of whether the business has added itself to the site. If you should find my listing on any of these sites, please know that my listing is not a request for a testimonial, rating or endorsement from you as my client.
Of course, you have a right to express yourself on any site you wish. But due to confidentiality, I cannot respond to any review on any of these sites whether it is positive or negative. I urge you to consider your own privacy if you choose to write a review on such a site. You should also be aware that if you are using these sites to communicate indirectly with me about your feelings about our work, there is a good possibility that I may never see it.
In our work, I hope that you will bring your feelings and reactions to our work directly into the therapy process. This can be an important part of therapy, even if you decide we are not a good fit. None of this is meant to keep you from sharing that you are in therapy with me wherever and with whomever you like. Confidentiality means that I cannot tell people that you are my client. But you are more than welcome to tell anyone you wish that I am your counsellor or how you feel about the service I provide to you, in any forum of your choosing.
If you do choose to write something on a business review site, keep in mind that you may be sharing personally revealing information in a public forum. Please consider creating a pseudonym that is not linked to your regular email address or friend networks for your own privacy and protection.
Email
I use email for enquires, to arrange or modify appointments and for homework or to share links or summarise something discussed in session. You should be aware that all exchanged emails become a part of your legal record. If you choose to email me content related to your therapy sessions, note that email is not completely secure or confidential. All emails are retained in the logs of our internet service providers. While it is unlikely that someone will be looking at these logs, they are, in theory, available to be read by the system administrator(s) of our internet service providers. If I need to send confidential documents or reports please notify me first so I can talk you through securing these.
Texting
I am available for enquiries, bookings and appointment questions via SMS on phone. Please limit your use of SMS for this purpose and during business hours Monday – Friday. SMS’s received after these hours or on weekends/public holidays will not be responded to until I am at work again, unless it is within the 24-48hrs of, and related to your scheduled appointment. Please note as per the counselling agreement Transformative Place Counselling Service is NOT a crisis service and does not provide out of hours or session counselling. Please note that all SMS communication also forms part of your records.
Social Media Policy/ Version 1/ July 2024
Sourced and adaptive from Dr Keely Holmes Social Media Policy Template